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Shipping policies

Tracking number(s) were emailed to you. The tracking number (s) will be sent to you by email. This process is automatic. If you did not receive it, you can be sure that they were sent. We ask you to please check your spam folder with the yourkeystore.com email. Add your domain to your secure mailing list so that our emails are not filtered as spam by your customer / email service. You can also verify your tracking number (s) with the USPS company.

USPS: https://tools.usps.com/go/TrackConfirmAction!input.action



Your order will be sent almost always within the next business day from the moment you sent it. If you sent your order before 2 p.m. PST, will almost always be sent the same day. The tracking information of the shipment will be sent to you by email as soon as a shipping label is created. The packages are scanned first by the shipping companies when they make their daily collections from our Distribution Center around 3: 30-4: 00 p.m. PST. The tracking information will begin to appear once your package has been scanned. We reserve the right to send through any shipping method or shipping company that makes the most sense, but we try to accommodate any shipping company you request

Most shipments to the rest of the country are sent through the USPS Priority Mail and will arrive in 2 days. We have noticed that shipments north of New York can take 3 days.

Keep in mind that weather can delay your packages, even when you do not have weather problems in your specific geographic location. Also, plan ahead for delays during holidays. If your package arrives late, please let us know so we can request a refund from the shipping company. Keep in mind that, in general, acts of God, such as bad weather, are not reimbursable, but situations such as mechanical failure are reimbursable. If we receive a refund, you will receive a refund. If the shipping companies do not reimburse our shipping rates, we will not be able to reimburse you for those fees.


Required signature

As a general rule, we will request signature of received on shipments with value over $ 250.00, if you really require that your package be delivered at your location without requiring a signature we ask you to fill out the authorization to renounce the delivery form. All packages with a value greater than $ 1000.00 must be sent with a mandatory signature request for delivery, with no exceptions. If you can not be present at the time of delivery, you can write a note with a message similar to the following for your delivery driver:

USPS Delivery diver: As for my package with tracking number [tracking number (s)], leave the package in [secure location]. Thank you, [complete signature] "

Today many shipping companies can offer advanced services to solve some of these problems. They will send delivery alerts by SMS text message, or email, which will allow you to sign packages online, or redirect packages to another address, you can request vacation deductions or schedule home deliveries.


Lost or misplaced

In the case of loss or loss of the items purchased at yourkeystore.com, there is a standard shipping contract. This means that the risk of loss and the ownership of such items are submitted to the carrier at the time of delivery. If you think a package was lost during shipment, contact the shipping company and try to locate the package. In most cases, it will always be better to communicate with your carrier to help you find your package. Contacting us to contact the transportation company only causes more delays.